Customers of Wegmans Food Markets, a chain of grocery stores, are being urged to review their credit card statements to see if they were double-charged for purchases there.
According to company officials, credit card transactions processed August 16 at all of Wegmans’ more than 110 U.S. locations were affected.
EBT and debit card transactions that used a PIN remained unaffected, unless they were processed as credit upon the customer’s choice, according to a Fox Business report.
Many patrons expressed frustration on social media platforms with the credit card double-dipping.
For instance, Jessica Figueroa highlighted the issue in a Facebook post, urging others to verify their accounts for any discrepancies. Another user emphasized the importance of scrutinizing bank statements.
“So if you shopped at Wegmans yesterday double-check your account,” Figueroa posted to her Facebook.
“According to them there was a system-wide error that caused a double charge for tons of customers,” she continued. “I just saw a double charge on my account.”
Wegmans claims it identified the problem and is collaborating with payment processors to rectify the double charges.
Affected customers can expect to see the erroneous charges reversed in the coming days, the timeline of which might vary based on their respective banks or card issuer, the report noted.
The exact cause behind this malfunction has not been publicly disclosed by Wegmans officials.